《成功谈判》 Unit 1: Preparing the ground Unit 2: Setting the agenda Unit 3: Establishing positions Unit 4: Clarifying positions Unit 5: Managing Conflicts Unit 6: Making and responding to proposals Unit 7: Bargaining Unit 8: Conclusion and agreement
《成功演讲》 Unit 1: What's the point? Unit 2: Making a start Unit 3: Linking the parts. Unit 4: The right kind of language Unit 5: Visual aids Unit 6: Body language Unit 7: Finishing off Unit 8: Question time Unit 9: Putting it all together
《成功交际》 Unit 1: First Contacts Unit 2: Getting to know each other Unit 3: Further contact Unit 4: Arrangement Unit 5: Arriving for dinner Unit 6: Dinner Unit 7: After work Unit 8: Farewell
《成功通信》 Unit 1: First Contacts Unit 2: The Right Person Unit 3: An unexpected call Unit 4: What's the message? Unit 5: Handling information Unit 6: Communication breakdown Unit 7: Making plans Unit 8: solving problems Unit 9: Handling complaints Unit 10: Closing a call